Saturday, June 2, 2007

Can We Get One Less Hoop To Jump Through?

I do not claim to possess any tech abilities when it comes to computers or have any major understanding of the intricacies of how they work. That does not preclude my understanding that there are processes that are not being done that could be, and what I want handled differently.

When a rebate on merchandise is offered to customers, why are customers put through so much hassle to request it, and then still have to wait for a check to arrive, assuming that all requirements have been properly accomplished.

When applying for a rebate it not only requires filling out forms, finding and attaching information, making a photocopy for yourself, paying for postage, and making sure it is mailed on time, you still have to stop at the bank to cash the check when it comes – assuming there weren’t any glitches that negates the rebate. The whole process really seems to be a hassle that surely isn’t necessary.

At most stores I have been to when purchasing various merchandise, a scanner reads a bar code so that the purchase and the price is identified as well as the method of payment and other specific information. Pay by credit or debit card and the store immediately knows if your card will suffice for the purchase. If you check your accounts on line, the purchase normally appears either the same day or very soon thereafter.

Is there any reason why with all the identifying information collected that a rebate cannot automatically be generated? If a rebate is offered on a product purchased, whichever company offers it, should see to it that it is paid without the current hassle required to request it. There’s a lot of potential for a customer to lose a sales slip or just forget about it until it’s too late to try to collect.

Personally, I would like to see rebates generated and given directly at point of sale. With today’s computer technology, it certainly cannot be impossible. Our lives are complicated enough and one less hoop to jump through welcome.

I leave it up to you to think about this, make a request of the store manager or get appropriate information to call and make the request of the manufacturer/offer provider for a simpler method.

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